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Complaints on related Royal Ace Casino Unspecified weak relation. Black points: 85 for this casino. Player was accused of multiple account holdings.
After the player won while playing with a bonus, they were accused of multiple account holdings. The player claimed they had only one open account.
No more details are available. Black points: 16 for this casino. Delayed payment, unclear case, the player had been claiming his winning for 8 months.
The casino didn't react to his requests via phone, email or chat. The player was considering a legal action against the casino.
Despite providing all the necessary documentation for withdrawal, the casino was not replying to his requests and have blocked his account.
Player just got one reply saying the casino representative was out of office and would get back to him ASAP.
The player was considering legal action against the casino. No other updates since. Black points: 15 1 for this casino. Despite showing proof of processed transaction the casino insisted on its non-reception.
The player requested a withdrawal but the casino kept asking him repetitively for new proofs of identity, delaying the payout request. In the end, the casino said that they had never received the deposit necessary for a valid play from the player.
The player showed a proof that the deposit had been deducted from his bank account. The casino stopped communicating. Disputed amount:?? Show 1 similiar complaints with 15 black points in total 1 for this casino.
Player had been waiting for more than 3 months for his withdrawal request to be paid out. The player complained it had been more than 3 months since his withdrawal request got approved and he'd been waiting for a cheque payment.
The casino was unresponsive. Black points: 85 2 for this casino. Player's account got verified, then he was asked to renew his driver's license due to it's approaching expiration.
The player thought the casino was giving him a run-around and was stalling his pay-out. The casino didn't react to this complaint. Black points: 30 1 for this casino.
Identity verification issue, casino required more documents, player refused to provide them. The player complained that in order to validate a withdrawal request the casino asked for supplementary identity documents, the driver's licence had not been accepted as proof of identity.
However, the player felt it was not secure to send that kind of sensitive information to more parties and refused to do so. The casino was unresponsive to contact attempts in order to discuss this issue.
Delayed withdrawal due to repetitively incomplete documentation. The withdrawal request had been repetitively delayed due to continuous requests to send the most recent verification documents.
Each time the documents processing took several weeks and the player felt this was a neverending story. The casino stopped communicating with the player and didn't react to this complaint either.
Show 3 similiar complaints with black points in total 4 for this casino. Delayed payment, the player received only half of his winnings.
He received half of the winnings after 6 weeks. Later on, the casino replied about the casino representative being out of office. Then the casino claimed they had sent out the second half of the winnings by a bank transfer, but the player said he had never received the money.
We don't know whether the player has ever received the entire amount of his winnings. Black points: 61 1 for this casino.
Withdrawal took too long, a check received after complaining publicly was refused by the bank. Player was waiting for the payment of his winnings for over a month.
Casino replied it had been processed, but until he made a public complaint the player didn't receive anything.
He then received a payment by check, however, it was refused by his bank. According to the last update, the player was in contact with his bank, trying to solve the issue with the check.
It is so far unknown whether the player received his winning or not. Show 1 similiar complaints with 61 black points in total 1 for this casino.
Slow payments. He had several unpaid requests pending on his account, which have already been approved. He complained that he had to wait weeks or even months for his withdrawals.
The casino replied to his complaint and informed him about his next incoming payment. The player provided a chat transcript with the casino support confirming sending money to the processor.
No reply from the player about the actual status so far, he has probably received the money. Misunderstanding — credit card used for the deposit had expired, there were issues with approving a new card to get the withdrawal processed.
Player had issues with getting his withdrawal approved because there was a misunderstanding concerning his credit cards.
He made a deposit using one credit card, which had expired since depositing the money. The player sent a new credit card details to the casino for verification, so that he could receive his winning.
The casino assigned this to their fraud department. Finally, the casino informed about working on this issue in cooperation with the player.
The winning should be paid out soon or have been already paid out. Show 1 similiar complaints with 0 black points in total.
Complaints on related Slots Garden Casino Unspecified weak relation. The player's account was closed while their withdrawal request was still pending.
There is no further information available and the complaint remains unresolved. Black points: 97 2 for this casino.
The casino became irresponsive to the mediator and the player. No other information is available ever since then and the complaint was left unresolved.
The player requested a withdrawal but it had been delayed for a while and the casino presented the player with different excuses whenever they asked for an update.
There is no information available on whether the player received their winnings or not. The complaint remains unresolved. Disputed amount: R6, bonus money.
Complaints on related Dreams Casino Unspecified weak relation. Black points: 17 for this casino. The player was promised a refund of her deposit but lost her winning due to an honest mistake.
The player, Ellen, was accused of having a duplicate account. She had totally forgotten having an account opened 9 years ago in a casino called Cirkus casino.
The player found herself totally innocent in this. The customer support promised her a deposit refund, but she wasn't sure whether she would ever receive the money as she had already been waiting for a long time.
The casino stated that Ellen would receive this refund, they just couldn't state when it would happen.
The casino said the third party processing used in this case took longer and there was nothing they could do to speed up the process.
There is no further information available. Black points: 10 for this casino. Verification documents repeatedly not accepted, irresponsive casino.
The player complained about having submitted the documents for account verification repeatedly but the casino never acknowledged their reception.
The casino stayed unresponsive to mediation attempts as well. No further attempts since then. Black points: 80 2 for this casino.
The account was closed for a valid reason with evidence showed by the casino. The casino claimed the player had threatened to do chargebacks on her deposits, which was why her account was closed.
We think this is a valid reason for an account closure. We have no information whether the deposits have been refunded or not.
Three withdrawal requests are pending for more than 6 months. The player provided a questionable evidence. The player provided screenshots of the pending withdrawals, however, it was hard to prove whether they were real or not because there were only numbers and no casino logo.
Unfortunately, the casino never replied to this complaint and did not give any statement. It remained unresolved. Show 1 similiar complaints with 60 black points in total 1 for this casino.
Black points: 62 1 for this casino. Very long withdrawal process where the casino stopped responding to the player completely. The player requested a withdrawal but still didn't receive it.
They tried to contact the casino but that didn't help. The casino never responded to the complaint and it stayed unresolved.
Black points: 44 1 for this casino. Daniel requested few withdrawals and sent in requested documents for verification and didn't receive any reply nor the money from the casino.
This was his second attempt to withdraw his winnings. The casino's representative informed him via complaint that they were missing Daniel's preferred payment method, which he provided right away.
Soon after he provided this information, the withdrawals started coming into his account one after another. That would have been a great thing if they weren't shortened, every single one of them.
Daniel asked the representative via complaint why did it happened but didn't receive any explanation at all. Black points: 5 1 for this casino. Player requested a withdrawal but didn't receive the winnings in full.
Her winnings from the lottery drawing were completely ignored by the casino. This request was delayed but Mary received the winnings at last, but not in full.
This case is uncertain and complicated, still open and unresolved. Show 1 similiar complaints with 5 black points in total 1 for this casino.
Complaints on related Palace of Chance Casino Unspecified weak relation. The player had 4 pending payouts and the customer support was not helpful.
No answer for over 2 months. After not receiving any answer regarding his already approved withdrawal requests, the player placed an official third-party complaint.
Unfortunately, the player received only an automatic response for every inquiry claiming that they would answer within 5 days, but they never did.
We understand this can be frustrating for the player. The current status is unknown. Delayed payment, the casino was not responding to emails from the player.
The player placed a complaint after not receiving his money for a month. The casino was not replying to his emails. There was no reaction even after complaining publicly.
Black points: 72 2 for this casino. Player was waiting for his winnings for over 4 months. The casino closed his account. We consider this case uncertain.
Show 2 similiar complaints with black points in total 5 for this casino. Two withdrawal requests approved after a week, but the payment was delayed.
The player complained publicly because of delayed payment. The casino answered that if the player had a pending payment from a sister casino, they couldn't process the second payment due to a processing limitation.
The player was unable to cash a check he had received from the casino. The casino claimed the check was OK and advised the player to ask his bank authority.
In this case, it's really hard to prove who was right and who did something wrong. It was likely that the casino had the intention to pay out the money, but there was some issue with the bank or the check.
Uncertain case. The player's account had been already verified when they requested a withdrawal so they thought it would arrive at their account soon.
Unfortunately, that didn't happen and the payout was delayed due to an unknown reason. When the player asked the casino for an update, they would respond that they had to wait a few more days.
Later on, the casino claimed that the payout was sent to the player but they never confirmed it. We believe that the player was likely paid, but the complaint remains unresolved.
Long verification process, money not received even 4 months after the casino had claimed it was on the way.
It was obvious that the player had the right to receive their winnings. The casino claimed that the verification process could take up to 15 business days but later on, they told the player that the payment approval could take up to 10 business days.
Even though the payout process was taking too long, the casino reassured the player that he would get his money.
After a few months, it was still not clear whether the player received his winnings or not. Delayed payment, the player complained about not receiving a tracking number.
The player was unsatisfied because he had no information about when the casino planned to process his payment. He was arguing he had not received any tracking number and wanted to get more information about his money.
The casino officially answered that the tracking number had been emailed to the player. No further information is available.
Show 4 similiar complaints with 60 black points in total 1 for this casino. Failed self-exclusion. Black points: 36 1 for this casino.
The casino failed to self-exclude the player and they were able to make more deposits and lose more money. The player asked to get self-excluded from the casino and they did acknowledge their request via email.
But about two weeks after that, they were able to make 3 additional deposits and lose more money. Casino refused to pay out the player's winnings due to a chargeback.
The player did a chargeback on their account but reversed it and the casino promised to help them to resolve that issue.
Later on, in the complaint, the casino claimed that they've done everything and considered this case ruled in their favor and refused to discuss it any further.
No other information is available. Complaints on related Grand Fortune Casino Unspecified weak relation. Black points: 64 for this casino.
This player's withdrawal had been delayed without an explanation or a reason for a long time. There is no update available but the complaint remains unsolved.
Casino responded that they would look into this complaint but there wasn't a second reply from the casino. Based on this we couldn't be sure how it ended, whether player had been verified or his claim had been rejected.
Show 2 similiar complaints with 99 black points in total 2 for this casino. Delayed payment, but aproved by the casino representative. Casino representative responded with the approval of documents and payment, player didn't confirm whether he got paid.
Player complained that his withdrawal request was rejected. He didn't understand why because he sent to the casino the same documents for verification that he was always sending to other similar casinos and the documents were always accepted.
Then the casino told him they could send the money transfer to his bank account but they kept changing the information about the expected time frame.
No reaction from the casino, no more update since then. This complaint is consistent with this players' customs within this group. He got paid in previous complaints Raging Bull casino after the usual delay.
Confirmed payment by the casino, but still delayed. Payment aproved, but not delivered in timely manner, there was no confirmation as to when it was received by the player.
Black points: 74 2 for this casino. Delayed payment - refund. Player asked for a refund 1 month prior to this complaint, he has never received it and there was no further development in this case.
Casino asked for a phone verification, the next day they asked for it again. Player confirmed that he got verified via a phone call, but to his surprise, when he made inquiry about his withdrawal status, he was asked once again for the verification documents.
No further information on this case. Black points: 18 1 for this casino. Account linked to ex-wife household, winnings canceled.
Player complained he won some money but after he asked for a withdrawal the casino refused to pay the winning because the player's ex-wife was a member.
The casino told to the player they would pay him half of the winnings as a gesture of a good will and ban the ex-wife from the site.
However, later the two players accounts were linked together and again the payout was refused, no more update since then, no reply.
Show 2 similiar complaints with 48 black points in total 2 for this casino. Player didn't receive payment, but he was not from a targetted country.
Player was listed as playing from UK, and as such he couldn't play with any free money bonus. Player's withdrawal request was denied, but there was no further information as to why, the promised contact by the finance department never came and the player's attempt for a contact via the live chat was terminated from the casino's side.
Complaints on related Prism Casino Unspecified weak relation. The multiple withdrawals were still not paid after a period of six months and the responses from the casino were not helpful at all.
The representative claimed the situation was complicated because of the number of the payments, there were six of them. From the four responses from the casino, neither one provided a relevant reason or resolution to this complaint.
Therefore, it remained unresolved. The player's payout was approved but he still didn't receive it. Three months after the player's payout was approved, the player still had not received their check and had no information regarding whether the casino planned to pay out their winning or not.
The player's payment was extremely delayed while the casino stopped communicating with them. The case remains unresolved. Extremely delayed multiple withdrawal requests.
Likely paid. The player had a few delayed withdrawal requests when the casino responded to her complaint. They started to sending her the winnings but we're not sure if she received all of them because the complaint remained unresolved.
Black points: 19 1 for this casino. Delayed payment to the player from the USA and the casino used the payment processor as an excuse.
In this case, the casino was in touch with the player and communicated the whole time, regarding this payment. We consider this delayed payment most likely paid.
The reason for this was unclear and there was no further information from the player nor the casino, so the outcome of this situation is unclear.
Slow jackpot cashout with very low monthly payment installments. The player was understandably not satisfied, as it would take more than a year for him to be fully paid.
The complaint remained unresolved. Show 4 similiar complaints with black points in total 3 for this casino.
The casino took the player's winnings and closed her account without an explanation. The player, Fungirl, requested two withdrawals which she still hasn't received.
All her documents that she sent for verification were approved so she didn't understand why the casino closed her account. There is no further update on this case since the casino never responded to her complaint.
The player was accused of breaking the bonus rules. The casino tried to contact them via phone to resolve the issue but wasn't able to do so. The player was accused of braking bonus rules by playing different games that were allowed and the casino refused to pay them their winnings.
The player claimed that some games were blocked for them and later on, they were able to play them so they thought they had fulfilled the wagering requirements.
The casino then tried to resolve the complaint but they were not able to contact the player via phone.
There is no further update available ever since. Complaints on related Wild Vegas Casino Unspecified weak relation. The player was waiting for a payment for more than 60 days, no response from the casino.
The player requested a withdrawal in September. No one contacted him, the casino was simply ignoring his complaint.
In this case, we have no clue whether the player has a chance to get his winnings or not. Another complaint about having had to wait for a payment for 60 days.
The casino responded and the payment was approved, the player would get the payment soon. After this, we didn't hear from the player about confirming that he had received it.
We consider this payment likely to have been paid. Player's self-exclusion request was ignored. The player 'charrold87' asked the casino operator for a self-exclusion, but his request had not been carried out and the player was still able to use the service.
The casino decided not to cooperate in order to resolve the player's public complaint and there were no further updates since then.
Complaints on related Planet 7 Casino Unspecified weak relation. Black points: 62 for this casino. The player had his withdrawal denied and his funds were seized, too, without an explanation from the casino.
The player, Quentin89, complained that after he made a withdrawal request, it was denied and all funds were seized from his account.
Player didn't understand why and contacted the casino but received no explanation. Finally, a higher casino mediator replied to his complaint and it has probably been resolved.
There is no update available at this time. Black points: 21 for this casino. Long verification process without getting any answers from the casino.
The player, Matt, made a request for withdrawal, sent over the necessary documentation for verification several times, but got no confirmation from the casino.
On one occasion, they canceled some of his winnings for a reason of not playing according to the rules. The player asked for an explanation, but none was given.
No reaction from the casino, no more update. Tawni didn't respond to this reopened case and all. But we believe that the player received the rest of their money.
The player's three withdrawals were delayed for at least a month. There is no further information. Long withdrawal process due to a software issue ending with an account closure.
The player complained that after he had won and was about to request a withdrawal, the casino software was unresponsive. He was told to wait a few minutes but when he logged back into his account, it was closed.
The player had issues with affiliate casinos before and was not happy with the way the Canadian casinos treat their players. Casino replied without any resolution offered to the player.
No more update from the player. After an approved and processed withdrawal request, the player didn't receive their winning. The player had their first withdrawal request approved in October, but ever since then, they were unable to get any accurate information on the withdrawal.
They were told that they would receive a tracking number of their payment two weeks prior they filled a complaint. The casino claimed a check was sent to them in December, however, in January they still didn't receive anything.
No more update since. Player has probably been paid. Show 5 similiar complaints with 2, black points in total 45 for this casino. Complicated and delayed withdrawal process.
The casino didn't respond. She was still missing the rest of her winnings and wrote another complaint to seek help in resolving this issue.
Unfortunately, the casino never responded to her new complaint and it stayed unresolved. The casino kept on promising them that they would receive it soon, but they didn't.
After five weeks of waiting, the player received their first payment installment. Soon after that, the complaint was closed at that point.
The casino didn't respond to the player's reopening of the complaint at all. We believe it was just delayed and the player received all the money.
The player got no reply from the casino after he requested withdrawal and sent the necessary documentation. The player, Spoon, complained about the lack of information he received from the casino.
He made a withdrawal request, sent over the necessary documents via fax and email and ever since that, he hasn't heard from the casino again. He has been waiting for his winning for over a month.
No reply from the casino, no more update available. Black points: 2 for this casino. Player received only a partial amount of their deposits back.
The casino stopped communicating with them. The player found out that the upper management has decided to close all of her accounts she had opened at the casino's sister sites.
No more information is available. Long withdrawal process, still no update from the casino after one month. The player, Costa, was complaining that after his withdrawal request had been approved, he still didn't receive any payment one month later.
The casino customer support didn't provide any answers. No reply from the casino, no more update. Complicated and delayed withdrawal and account verification processes.
The player requested a withdrawal and sent all the documents needed for the account verification multiple times.
They were told that their withdrawal had been approved and would arrive soon, but that didn't happen. No further details are available. Complicated withdrawal process.
The player tried to receive their winnings but the casino wouldn't accept their bank for payout but asked if their bank would accept international checks and they said they would.
In the end, the complaint remained unresolved. Delayed withdrawal process. The casino stopped responding to the player. After the player requested a withdrawal and passed their account verification, they were asked to contact the casino via live chat to finalize it.
But there had been one problem because the casino had blocked them from the live chat and stopped responding to their emails and phone calls as well.
Ever since then, there had been no further information on whether the player received their money or not. The player passed their account verification but the casino wouldn't allow them to withdraw their funds.
No other information is available after that and the complaint remains unsolved. Black points: 69 1 for this casino. The player's two withdrawal requests were approved but not received.
The player submitted two withdrawals but hasn't confirmed if they were paid and unfortunately, there is no further information about this complaint.
Very long withdrawal process. The player's winning was approved for withdrawal, but one month later and they still were waiting for the payment.
There is no further update available. Long withdrawal processing - the player was waiting for over a month, no news from the casino.
The player, Godmatik, quoted the casino's terms and conditions where it stated 3 days for approval, 7 days for payment to be sent.
However, one month after the player submitted his withdrawal request, he still hasn't received any confirmation of approval.
No reaction from the casino, no more update from the player. The player was accused of multiple account holdings. This player had requested four withdrawal which of two were already approved and the remaining two were still pending and they still didn't receive their money.
The casino claimed that they found out that there were several accounts associated with the player's account's IP address. They also said that they tried to contact the player multiple times via email but never received any response from the player.
The player said all their accusations were false. Extremely long withdrawal processing for over two months.
The player is complaining about not receiving any payment and a lack of contact from casino support. The player provided a wrong account number and because of that, the payment was delayed.
The casino wouldn't issue another payment order until the wrong payment bounced back to the casino, meaning the usual months would be extended by another few months.
There have been no further updates about this case since then but we assume that the player has been paid in the end. Black points: 53 1 for this casino.
The player was waiting for the last payment to arrive. The player received all of their payment installments, but one. The casino responded that the last payment was approved and sent, but it wasn't received by the player.
The player was having issues with the verification because he was getting a new driving license. The player was waiting for his payment but it couldn't be verified because of the missing documents.
The player was in the process of obtaining a new driving license and the whole process would take up to four months.
The player had problems with receiving their money, changed the payment method after which part of the payment was missing.
Casino accommodated the player with an alternative way of payment after this incident. There is no further update ever since.
Show 18 similiar complaints with 1, black points in total 30 for this casino. The player was unhappy because of the long withdrawal process of over two months.
Chris requested a few withdrawals. The casino mediator replied and reassured him some of the payments were sent out. Long withdrawal process, the player has been waiting for his payment for over 2 months.
The player complained about a huge delay in payment. In the end, we believe that the player had been paid, no more update since.
Verz long withdrawal process. The player complained about not receiving his approved payments. The casino contacted him for further information about the withdrawal payment method, a casino mediator reassured him the payment was processed and would be received soon.
At the last update, the player has still been waiting for the payment, no more update since then, the player has probably been paid.
The player complained about not receiving his payment one month after he submitted a request. The casino told him a check would be sent out soon.
There is no more update from the player since then, he has probably been paid. The player has been waiting for the payment for over 2 months.
The player complained about very long withdrawal process. He wasn't expecting the payment to arrive with a 2-month delay. Long withdrawal process where the player has been waiting for the payment for over 3 months.
His account was terminated, the issue got resolved. The player complained about a payment request that was approved almost 4 months ago and still wasn't being transferred.
To add more, his account was closed for no reason given by the casino. Finally, the casino mediator replied and had a look at this issue, the player has probably been paid.
Long withdrawal process where the player had been waiting for his payment for over two months. Player was complaining that he'd been waiting for his winnings for 2 months, after several attempts of contact casino stopped communicating with him.
Long withdrawal process, the player was waiting for his payment for over a month. The player was complaining that after a withdrawal request was approved, their winning should've been received within business days.
When no money arrived, the player tried to contact the casino, but they didn't respond to such a request. The player complained about very long withdrawal process experience.
He said this was the second time he had a delayed payment and was asking others if it happened to them too.
We believe the payment was received. The casino said it was a bank issue and asked the player to open a new bank account.
The player is complained about not receiving his winning. The casino says they kept sending it but it was being withheld by the bank.
The player asked for checks instead of wire transfer but the casino said check would be withheld too and asked the player to open a bank account in a different bank, which player refuses to do.
No reaction from the casino, no more update from the player, the player has probably been paid. The player received a check with his winning but it got refused by the bank.
The player was complaining that he did receive a check with his winning but his bank marked this check as fraudulent and none of the player's three banks met the casino's wire transfer rules.
Casino's representative replied that she would look into this. No more update from the player who we believe has probably been paid. Delayed payment for over six weeks due to a withdrawal process.
The player was complaining that despite him being a VIP member, his payment was purposely delayed. When he asked the casino representative what happened, as he had complained before, he only got a vague reply.
Long withdrawal processing, player was waiting for his payment for over 2 months. Player was complaining about long withdrawal processing.
The player kept contacting the casino but got no clear answer. Long withdrawal process, the player had been waiting for their winning for over three months.
The player was complaining because, despite a withdrawal request being approved, the payment was not transferred three months later.
In the end, the casino replied that the payment was sent for transfer. The player asked the casino for a proof but wasn't given any.
Since there were no new updates from the player, we think that they were paid in the end. The player was complaining that despite he followed all the rules and processes as required, he couldn't get any information from the casino about the expected time of his money transfer.
In the end, the player received his money the following month, but there were some issues with the bank accepting the check.
No more update ever since then and since the player received the 1st check, he has probably been paid the rest of the winning. The player complained about the casino not replying to him at all.
The player was complaining about casino not reacting to his demands for information about his payment process. Finally, he received a check and he got a reply from the casino's representative about expedited money transfer and explanation why U.
A player experienced issues with the funds' transfer and some payment methods were refused for payment in the US. There is no update ever since then but we believe that the player has probably been paid.
The player was complaining about not being able to get his winning approved even though he had sent the documents for verification approximately seven times.
The player couldn't understand why the casino didn't receive the documents he had sent many times. Casino representative replied that she would check on this issue.
There was no more update since and we believe that the player was probably paid. Long withdrawal processing and the player complained about huge delays in payment processing.
The player was complaining about very long withdrawal processing and a constant prolongation of the process. Finally, he got a reply saying that the casino had tried to transfer money to his account but it was rejected by the bank.
In the end, he found a transfer solution with the casino mediator. No update since then is available and the player has probably been paid.
Extremely long withdrawal processing. The player is complaining about huge delays in payments. The player complained that he was told that he would receive multiple small payments within several months.
Being a VIP member, he felt that he had been mistreated by the casino. The casino replied that the payments would come soon.
There is no update since and the player had probably been paid. Very long withdrawal process where the player felt that nothing was being done until they filled a complaint.
The player was complaining about being promised to receive their winning but they still haven't received anything. The casino kept on communicating with the player and promised their payment would arrive, slowly, but surely.
At the last update, they were still waiting for their last payment. Player has probably been paid in full. The winning was sent to the player via check but it was not eligible to be cashed out.
The player complained that after she received a check from the casino and deposited it into her bank account, it was not possible to cash it.
The bank said that the accounts on the check to be debited from were nonexisting. The casino replied by giving the player contact information to Escalations Manager.
The player had been waiting for their winning for almost a year. The player was waiting for his approved withdrawals when suddenly the status of the payments was set to 'paid'.
Player contacted the casino about this mistake on many occasions. Casino replied after the player made this complaint. No update since.
The player received their 1st payment but four others had been extremely delayed. The player confirmed receiving of the first payment and complaint was closed.
Unfortunately, he had to reopen it one month later because there was a problem with the first two checks.
The other checks were good to go. There is no definitive information about when it was delivered to the player.
An extremely delayed payment which the player had waited for months and the casino wouldn't reply at all. The player said he'd been waiting for his payments for months, contacted the casino for an update but got into a voicemail at each attempt.
After he made this complaint, the casino proceeded and the player received two checks. He was supposed to receive next check, but there was no more update since.
We believe that the player had probably been paid. Player had been waiting for the payment for months, things started to move after he made a complaint.
The player stated that he had been waiting for his winning for months. He had been contacting the casino via phone and they were never available to speak to him.
Finally, he filed a complaint online and received a reply from the casino about his payment being processed.
No update since and the player has probably been paid. Player had been waiting to receive his winning for a long time. The player stated that his withdrawal was approved at the end of November and was promised to receive the winning before Christmas.
However, in mid-January of , he still didn't receive anything. The player complained about not getting any of his winnings.
The player used to be a VIP member and had the first withdrawal approved in November and the second one in December However, in January , he still hasn't received anything and the casino support was not helpful to him either.
There was no reaction from the casino, no more update, the player has probably been paid. Extremely long withdrawal processing of a smaller amount.
The player complained about a late payment of his winning. About a one month after the player requested a withdrawal, they were approved but still hasn't received anything.
The casino reacted to the complaint but there is no more update since then and the player has probably been paid. The player sent requested documents several times and almost two months later he was told one document was still missing.
The player complained about casino not processing the documents he sent for the verification. Later on, the casino's representative told him his withdrawal was being processed, but the player received an email from the casino saying that there was still one document missing.
The player had sent it a long time ago. No more update since then, the player has probably been paid. Extremely long withdrawal process for no reason given.
The casino support didn't reply to their calls nor emails. Finally, they were promised by a casino representative to receive a tracking number for the payment but a week later they still didn't have it.
No more update ever since then and the player has probably been paid. Extremely long verification and withdrawal process.
The casino kept giving the player fake promises, apologies, and excuses. The player complained that he had made 3 withdrawal requests, first in October, but in December he still had no information about the casino approving any of his withdrawals.
He had sent required documents several times, still, he had no statement from the casino. We believe that the player has probably been paid.
The player complained about not receiving any confirmation about the money transfer even though the withdrawal was approved. After filing a complaint, she received an email confirmation from the casino's finance department about a check being processed.
No update since then is available but we believe the player has probably been paid. The player was waiting for the last payment for a while. The player's account was closed and his deposits were refunded.
The player received partial refund and was waiting for the last payment but it was seriously delayed and the case remains unresolved.
The player canceled their withdrawal and decided to close the account. The player requested a withdrawal but wasn't happy with the waiting time so decided to cancel the withdrawal and wanted to close their account, with a refund.
The casino confirmed that the payment was sent but it wasn't received by the player. The player's 1st and 2nd withdrawal method were declined by the bank and due to that, the payment was delayed.
The player requested a withdrawal. After few weeks following this complaint, casino informed the player that he won't be receiving money via bank wire or check because his bank refused both.
The casino accommodated the player with money gram payment method with five payments, of which only two out of them were received.
The player was updating complaint thread daily but stopped just after the player received first two payments.
Show 34 similiar complaints with 1, black points in total 33 for this casino. Complaints on related Slots of Vegas Casino Unspecified weak relation.
Black points: 15 for this casino. Extremely long withdrawal process while the case had been under the investigation.
Later on, they were informed that the payment was on hold and the account is under the investigation. Almost three weeks passed and the case was still investigated without any update and remains unresolved.
Player requested two withdrawals that became delayed and later on, lost. The casino representative promised someone would look into this problem.
The player requested a withdrawal via express wire transfer and then they requested another one via regular wire transfer. They both became delayed and later on, lost.
The casino representative told the player someone would look into the case but ever since then, no update was provided to them. Extremely long withdrawal process without a relevant reason.
After the player contacted the customer support, they told them to wait a few more days. When the casino replied to this complaint, they told the player that they would get back to them soon, but that never happened.
The payment never came and the case remains unresolved. Extremely long withdrawal process even though the account was already verified.
The player requested a withdrawal and the account was verified. All you need to do is open Malibu Club Casino on your mobile browser and let their software do the rest.
First, make sure that you have a stable high speed Internet connection available to save you the headaches of lag and frame drops.
Then simply log in to your account or create your first account, browse through the games, tap on your game, and start playing.
Malibu Club Casino definitely takes its security and fairness procedures seriously. The casino attests that they will never disclose or sell any of your personal data to third parties, other than to prevent fraudulent activities.
All financial information processed through the site will be conducted through a secure server for real money players.
Malibu Club currently offers support for Euros and Australian dollars. If you have a different native currency, Malibu Club may allow you to deposit but will convert them into the appropriate currency.
Currently, Malibu Club offers a limited number of options for depositing. This is certainly a downside, especially for players who like keeping their options open across different methods.
No minimum deposits are required. We hope that Malibu Club will offer more deposit options in the future, especially for cryptocurrency, as this would draw in more players.
The processing time for Visa and MasterCard is between 2 and 5 banking days before you see the money in your account.
Players who deposit via Neosurf will be pleased to know that the processing time will be instant. No charges will be made by Malibu Club for any deposits, although it is possible that some banks.
It is important to note that Malibu Club requires players to undergo a verification process before the deposited funds show up on your account. You must complete the entire process within 30 days of your deposit, or risk the closure of your account.
If you use a card to make a deposit, you must register your card details to your User Account in order to verify your ownership.
Malibu Club does not impose any minimum withdrawal amount, and will process your withdrawals within 5 business days from the time you issue a withdrawal request, which can only be accomplished via your User Account on the Malibu Club website.
You cannot withdraw over the phone or email. Your withdrawal method generally should be identical to your deposit method. Some documents that Malibu Club may ask from you to verify your identity and source of funds are your passport, recent utility bill, bank statement, or credit card statement.
Malibu Club contains a helpful list of Frequently Asked Questions on their website. If you have other pressing concerns, their Customer Support team is available throughout most of the day.
Malibu Club is a fun place to play, especially for video slots enthusiasts who love high quality graphics and smooth gameplay.
Their generous welcome bonus package will ensure that you get the most bang for your buck. Enjoy a great selection of casino games and live casino games while staying in vacation mode at Malibu Club Casino.
Please note: This casino does not accept players from France. For more casinos that accept players from France , click here.
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Fill in your email, mobile number, password, country, preferred currency—Malibu Club accepts Euros and Australian dollars—, birth date, and preferred promotion.Same situation as with the previous complaints. Casinos related to Malibu Club Casino 23 7. Show 8 similiar complaints with black points in total 7 for this casino. There is no further update on whether the player received the money or not. Later on, they were informed that the payment was on hold and the account is under the investigation. Extremely long withdrawal process of multiple payments and so far only one of them was received. Spiele Tetris reason for this was unclear San Marino Tor there was no further information from Bmw Championship player nor the casino, so the outcome of this situation is unclear. Then simply log in to your account or create your first Casino Hotel Travemünde, browse through the games, tap on your game, Malibu Club Casino start playing. There is no further information on this case. A player's withdrawal was divided into several payments when suddenly she was not able to log in. Malibu Club Casino is a Rival Gaming online casino, which has been successfully working since The owner of this destination is Mersus Limited Casinos, a company that works under the Curacao gaming licence. Mobile Casino On the move, on vacation or travelling to work or meet friends, the mobile Malibu Club Casino is always available. The mobile casino can be accessed by scanning the QR code given on the home page of the online casino or players can do a search through their mobile web browser to find the casino. Search for over casinos, slots, bonuses. This Week's Hottest Casinos 👇 DuxCasino. Casino Room. Slotum Casino. Slotty Vegas Casino. Malibu Club Casino is designed for mobile play although you can play on desktop computers and laptops as well. To start playing on the go, you have to access your Malibu Club Casino gaming account on your mobile device. If you don’t have a Malibu Club Casino account, you can easily open one on your mobile device. Malibu club Casino – Games (software) Malibu club casino can be a wonderful storyteller when using its i-slots, unfolding special stories such as Reel Crime Art Heist or Reels Turn. All depositing members at Malibu Club Casino are eligible to receive one hour of free play on Thursdays. Then simply log in to your account or create your first account, browse through Trink Jenga games, tap on your game, and start playing. The owner of this destination is Mersus Limited Casinos, a company that works under the Curacao gaming licence. This is certainly a downside, especially for players who like keeping their Bd Swiss open across different methods.